Refund policy

Returns & Refunds

We want you to love your Adult Purchases piece. Since our ceramic products are handmade and fragile, we’ve put together the following policy to make returns and damage claims as simple and fair as possible.

Returns

We accept returns within 7 days of delivery for eligible ceramic products.

To be eligible for a return, the product must:

Be unused and in its original condition
Be free from any damage or signs of use
Be returned in its original packaging
Include proof of purchase

Please contact us at Support@adultpurchases.com within 7 days of receiving your order to request a return. Please do not send anything back without contacting us first.

For returns due to a change of mind, the return shipping cost will be borne by the customer.

Once your return is approved, we’ll share the return instructions and address with you.

Damaged or Broken Products

Ceramics can be fragile during transit, and while we pack every order carefully, sometimes things can go wrong.

Please inspect your package as soon as you receive it. If your product arrives broken, damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

For damage or breakage claims, please send us:

Your order number
Clear photos/videos of the damaged product
Photos of the outer packaging and inner packaging
An unboxing video of the complete package

Please keep the product and all original packaging until we’ve reviewed your claim.

If we determine that the product was damaged during transit or that we sent you the wrong product, we’ll offer a replacement or refund, depending on the situation and product availability. We’ll cover the return/replacement shipping costs in such cases.

Handmade Variations

Our ceramic products are handmade, which means each piece is a little different.

Small variations in colour, texture, glaze, shape, finish, or tiny surface marks are natural characteristics of handmade ceramics and are not considered defects. Product photos may also appear slightly different depending on lighting and your screen.

These variations are part of what makes each Adult Purchases piece unique.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized products
Sale or clearance items
Gift cards
Products that have been used, washed, altered, or damaged after delivery
Products returned without their original packaging

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you can return your eligible item according to our return policy and place a new order for the product you would like.